We’re looking for a talented Technical Support Engineer to join our team.
Must-have:
- Basic technical foundation: Solid understanding of computer systems, operating systems, and basic networking concepts (TCP/IP, DNS, HTTP/S);
- Troubleshooting mindset: Ability to follow predefined procedures, runbooks, and knowledge base articles to diagnose and resolve common technical issues;
- Communication skills: Clear and professional written and spoken English; strong written communication skills are required;
- Customer-focused approach: Friendly, patient, and solution-oriented attitude when interacting with customers;
- Organizational skills: Ability to manage multiple tickets, track issue status, provide timely updates, and maintain accurate documentation;
- Monitoring & alert handling: Quick reaction to monitor alerts, perform basic system health checks, and act according to incident response guidelines;
- Team collaboration: Ability to communicate effectively with internal teams and escalate issues with proper context and documentation;
- Shift availability: Readiness to work within a 12-hour shift schedule (9:00–21:00 / 21:00–9:00) following a 2 day shifts / 2 days off / 2 night shifts rotation. Once in a few months you will have 3 shifts in a row followed by 3 days off.
Nice to have (bonus points):
- Previous experience in technical support, IT support, or customer support roles;
- Basic experience with cloud platforms such as AWS, GCP, or Azure;
- Familiarity with web servers and hosting control panels (Plesk, WHM/cPanel);
- Basic scripting skills (Bash, Python);
- Hands-on experience with Linux and/or Windows servers;
- Understanding of web services and databases (e.g., MySQL, MSSQL);
- Exposure to monitoring tools such as CheckMK, Prometheus, or Grafana;
- Basic knowledge of CI/CD pipelines, Docker, Kubernetes, Jenkins;
- Familiarity with GitHub or GitLab;
- Experience working with any ticketing system.